Einbürgerungstest · Study question

Was sollten Sie tun, wenn Sie von Ihrer Ansprechpartnerin/Ihrem Ansprechpartner in einer deutschen Behörde schlecht behandelt werden?

What should you do if you are treated badly by your contact person in a German authority?

  1. Ich kann nichts tun.

    I can't do anything.

  2. Ich muss mir diese Behandlung gefallen lassen.

    I have to accept this treatment.

  3. Ich drohe der Person.

    I threaten the person.

  4. ✓ Correct answer

    Ich kann mich bei der Behördenleiterin/beim Behördenleiter beschweren.

    I can complain to the head of the authority.

Why this answer is correct

You can raise a complaint with the authority's management about staff conduct. Challenging a formal administrative decision may require a separate legal remedy and deadline.

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